Return Policy
Last Updated: November 2025
At Iowa Apparel, every item is made-to-order, ensuring high-quality prints and unique Iowa-inspired designs. Because our products are custom printed, we want to provide a clear and simple return and refund policy so you know exactly what to expect when shopping with us.
✔️ Defective, Damaged, or Incorrect Orders (Full Refund or Free Replacement)
Your satisfaction is our priority.
If your order arrives damaged, misprinted, or incorrect, we will provide a free replacement or a full refund.
Issues eligible for a refund or replacement include:
- misprints or printing flaws
- items damaged during shipping
- receiving the wrong item or wrong size due to our error
You do not need to ship the item back.
How to start a return request:
Send an email to info@iowaapparel.com with:
- Your order number
- Photos of the issue
- A short description of the problem
We will respond quickly and make it right.
❌ No Returns for Size, Fit, or Buyer’s Remorse
Because each item is printed especially for you, we cannot accept returns or refunds for:
- incorrect size ordered
- color preferences
- change of mind
- buyer’s remorse
To avoid sizing issues, please review our detailed product size charts and fit notes on every product page.
This policy protects our small business while ensuring fair, clear expectations for customers.
↔️ Optional “At-Cost” Size Exchange Program
We offer an optional discounted reprint if you need a different size.
This is perfect for customers who want an exchange without paying full price.
How it works:
- We reprint the item at a discounted rate
- You cover shipping
- No need to return the original shirt/sweatshirt
Email us for pricing or help choosing the right fit.
📦 Lost, Missing, or Stolen Package Policy
If your tracking shows “delivered” but you didn’t receive the package:
- Check with neighbors
- Look around entry areas
- Contact your local post office
If the carrier confirms the package was lost, we’ll replace it for free.
If the package was stolen, we will help you file a claim with the carrier and offer discounted replacements when possible.
🕒 30-Day Window for Claims
Customers must report any damaged, incorrect, or missing items within 30 days of delivery. After 30 days, we cannot guarantee refunds or replacements.
🙏 Why This Policy Helps Everyone
Since every Iowa Apparel product is printed on demand, we do not keep inventory. This return policy allows us to:
- keep pricing affordable
- ensure product consistency
- provide quick replacements for legitimate issues
- maintain fast production and shipping times
We’re a small Iowa business, and your support means everything. Our goal is to always provide high-quality apparel, fast customer service, and fair policies you can trust.