Add some color to your routine with this two-tone, accent mug. This 11 ounce mug features an accented C-Handle that is comfortable to use, as well as an accented interior to add character. Our design features the state bird, flower, and tree of Iowa as well as the Iowa Seal.
Last Updated: November 2025
At Iowa Apparel, every item is made-to-order, ensuring high-quality prints and unique Iowa-inspired designs. Because our products are custom printed, we want to provide a clear and simple return and refund policy so you know exactly what to expect when shopping with us.
✔️ Defective, Damaged, or Incorrect Orders (Full Refund or Free Replacement)
Your satisfaction is our priority.
If your order arrives damaged, misprinted, or incorrect, we will provide a free replacement or a full refund.
Issues eligible for a refund or replacement include:
- misprints or printing flaws
- items damaged during shipping
- receiving the wrong item or wrong size due to our error
You do not need to ship the item back.
How to start a return request:
Send an email to info@iowaapparel.com with:
- Your order number
- Photos of the issue
- A short description of the problem
We will respond quickly and make it right.
❌ No Returns for Size, Fit, or Buyer’s Remorse
Because each item is printed especially for you, we cannot accept returns or refunds for:
- incorrect size ordered
- color preferences
- change of mind
- buyer’s remorse
To avoid sizing issues, please review our detailed product size charts and fit notes on every product page.
This policy protects our small business while ensuring fair, clear expectations for customers.
↔️ Optional “At-Cost” Size Exchange Program
We offer an optional discounted reprint if you need a different size.
This is perfect for customers who want an exchange without paying full price.
How it works:
- We reprint the item at a discounted rate
- You cover shipping
- No need to return the original shirt/sweatshirt
Email us for pricing or help choosing the right fit.
📦 Lost, Missing, or Stolen Package Policy
If your tracking shows “delivered” but you didn’t receive the package:
- Check with neighbors
- Look around entry areas
- Contact your local post office
If the carrier confirms the package was lost, we’ll replace it for free.
If the package was stolen, we will help you file a claim with the carrier and offer discounted replacements when possible.
🕒 30-Day Window for Claims
Customers must report any damaged, incorrect, or missing items within 30 days of delivery. After 30 days, we cannot guarantee refunds or replacements.
🙏 Why This Policy Helps Everyone
Since every Iowa Apparel product is printed on demand, we do not keep inventory. This return policy allows us to:
- keep pricing affordable
- ensure product consistency
- provide quick replacements for legitimate issues
- maintain fast production and shipping times
We’re a small Iowa business, and your support means everything. Our goal is to always provide high-quality apparel, fast customer service, and fair policies you can trust.
Comprehensive Shipping Policy
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Shipping Methods and Costs: We offer various shipping methods to accommodate your preferences and budget. Shipping costs are calculated based on the weight and destination of your order. You will be provided with the available shipping options and costs during the checkout process.
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Processing Time: Our print-on-demand products are made-to-order, which means that we start working on your items once your order is placed. The processing time for orders is typically 1-2 business days. Please note that this time frame does not include the transit time for shipping.
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Shipping Times: Shipping times vary depending on the shipping method you choose and your location. Standard shipping typically takes 2-5 business days within the United States. Economy shipping typically takes 4-8 business days within the United States. International shipping times may vary and can take longer due to customs processing.
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Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package and monitor its progress.
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International Orders: For international orders, please be aware that you may be responsible for any customs duties, taxes, or fees that may be imposed by your country's customs office. These fees are not included in the shipping cost and are the responsibility of the customer.
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Damaged or Lost Packages: If your package arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you are satisfied with your Iowa Apparel experience.
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Returns and Exchanges: Please refer to our Returns and Exchanges policy for information on how to return or exchange your Iowa Apparel products.
Understanding Our Shipping Policy
Our Shipping Policy is designed to ensure that your orders arrive safely and promptly. We understand that receiving your products is crucial, so we use a reliable shipping service that provides tracking information. This way, you can easily keep an eye on your order's progress. We strive to process and ship orders within 1-3 business days, so you won't have to wait long. By informing you about estimated delivery times and methods, we aim to provide a seamless shopping experience.
Shipping Options Available
We offer various shipping options to accommodate your needs. For standard shipping, your order typically arrives within 5-7 business days, while expedited shipping can deliver your order in as little as 2-3 business days. Because everyone has different preferences, we also provide international shipping options for our global customers. However, please note that customs procedures and fees may apply to international orders, so it’s essential to check your country's import regulations.
Returns and Exchanges
If you're not satisfied with your order, our Shipping Policy includes guidelines for returns and exchanges. You can initiate a return within 30 days of receiving your items. Because we value customer satisfaction, we handle returns quickly and efficiently. If you encounter any issues, our support team is here to assist you throughout the process. This commitment to excellent service ensures that your purchasing experience is enjoyable and stress-free.