We stand behind the quality of every order. Our products are made to order, so please check the product details and size chart before purchasing.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us promptly and within 30 days of delivery. We will provide a free replacement or a full refund for the affected item. You do not need to return the affected item.
If an error in our product description or size chart caused the problem, we will make it right at our expense.
How to request help
Email info@iowaapparel.com with your order number, a short description of the issue, and clear photos showing the problem. For an incorrect item or size, include a photo of the item and its size label.
Customer sizing mistakes and changes of mind
Except where applicable consumer rights require otherwise, we do not offer free returns, refunds, or exchanges when the correct item was supplied but you ordered the wrong size or color, prefer a different fit, or changed your mind.
Discounted size replacements
If you need another size, email us for a replacement quote. The price will cover production, shipping, and transaction fees. You can keep the original item; no return shipment is needed. We will confirm the price with you before placing a replacement order.
Lost, missing, or stolen packages
If tracking shows delivered but you cannot find your package, check around your delivery location, with neighbors, and with your local carrier. Contact us promptly if it remains missing. If the carrier confirms the package was lost, we will replace it for free. For stolen packages, we will help with a carrier claim and offer a discounted replacement when possible.
Report damaged or incorrect items within 30 days of delivery. For an order that never arrives, contact us within 30 days of its estimated delivery date.
Approved refunds
We will notify you when your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us.
This policy does not limit any mandatory rights you have under applicable consumer law.
Our products are made to order. Production time and shipping transit time are separate.
Production time
Orders typically take 1–2 business days to process before shipping.
Estimated shipping times
- Standard shipping within the United States: typically 2–5 business days after dispatch.
- Economy shipping within the United States: typically 4–8 business days after dispatch.
These are estimates, not guaranteed delivery dates. Allow production time in addition to the transit time listed above.
Shipping options and costs
Available shipping options and charges are shown at checkout and depend on your order and destination.
Free shipping
Free shipping is available on orders of $40 or more delivered to the contiguous United States (the lower 48 states and Washington, D.C.). This offer excludes Alaska, Hawaii, U.S. territories, and international destinations. Available shipping options are shown at checkout.
Tracking
When your order ships, you will receive a shipping confirmation email with tracking information.
Delivery destinations
Available delivery destinations are shown at checkout. If shipping is not available for your address, contact us before ordering.
Order problems and returns
For damaged, incorrect, or missing items, email info@iowaapparel.com. See our Return and Refund Policy for eligibility, claim deadlines, and discounted size replacements.